Frequently Asked Questions
Simpatic.net offers prepaid SIM cards and eSIMs for Israel and worldwide, without contracts, hidden fees, or monthly minimums. You pay once, get your SIM shipped before departure, and stay connected the moment you land. Your SIM card is yours to keep forever — ready for your next adventure.
Roaming abroad can get expensive fast. With Simpatic.net, you enjoy high-quality service, easy setup, and real North American-style support — for a fraction of the cost your provider would charge overseas.
Yes! We offer free shipping across North America, but if you prefer delivery in Israel, just leave the full address in the comment box at checkout. Delivery in Israel takes 2–4 business days.
We activate it based on the date you selected during checkout — so it’s ready the moment you land.
SIMs are usually delivered within 14 business days. If it’s been longer, check your account or email info@simpatic.net and we’ll help right away!
Yes — as long as it’s unlocked. All LTE and 5G-capable unlocked phones work with Simpatic SIM cards.
If you didn’t buy it unlocked, check with your carrier. Most will unlock it for free if your account is in good standing.
If you chose an Israeli plan, it works only in Israel. For travel elsewhere, check out our Worldwide eSIM plans!
We assign you a Canadian/US number that links to your Israeli SIM. Your family and friends can call a local number, and it rings right to you in Israel!
Yes! You can forward your number to the In Touch number before you leave Canada/US. Ask your provider how to forward calls.
Plans are flexible! Choose light-use for messaging or max-data for streaming, GPS, and social media. No overages, no stress.
Visa and Mastercard. All payments are securely processed — we don’t store any card info after checkout.
Nope! The SIM is yours to reuse. Just email us before your next trip and we’ll reactivate your Israeli number.
So we can activate your SIM in advance — making sure you’re online from the moment you land.
Absolutely! Just send us your order number, Israeli number, and new return date — and we’ll update it right away.
Yes! You can change it up to 24 hours before your original activation. Just email info@simpatic.net with your order details.
Yes — as long as you cancel at least 24 hours before activation. A small processing fee may apply.
All SIMs are 3-in-1 (Standard, Micro, Nano) — just pop out the size that fits your phone.
Insert it, turn on your phone, and you’re online! Troubleshooting help is included in your welcome email.
We’re real people! Reach out via email, chat, or WhatsApp — we’re here to help every step of the way.